The Escola's quality plan sets out company standards, quality goals, quality practices, resources and order of activities/processes relevant to the Escola's operations. The quality plan specifies course standards, work norms and instructions necessary to complete all tasks successfully and exceeding expectations. The training quality plan is reviewed annually.
Quality does not simply happen!
Courses Quality Control
The Quality Manager (QM) and the Director of the Escola supervise each course programme.
At the end of each course the participants complete an evaluation questionnaire. With the responses the QM elaborates a final report of the course. This report is sent out to the teachers and evaluated for future courses. Once a year all the final reports and the average statistics are reviewed by the Academic Committee in detail.
The Quality Department and the Training and External Relations Department of the Escola continually design of the contents of existing courses and create new ones. The Training and External Relations Department analyses the requests of each training centre working with the Escola, and both departments subsequently review the possibilities together in terms of:
> Developing new programmes
> Future changes
> Customisations for particular centre's needs
Course Quality Check:
Each course is audited individually. The following aspects are rated:
> Rooms and equipment
> Accommodation and meals
> Contents and fulfillment of the schedule
Since its inception the Escola established a symbol of quality to distinguish those people and institutions that help carry out the courses.
The “ARETE EXCELLENCE” certificate took its name from the Arete training of ancient Greece Paideia. Arete included: physical training, for which the Greeks developed the gymnasion; mental training, including oratory, rhetoric, and basic sciences; and spiritual training, including music and what is called virtue.
List of Arete Excellence recipients:
- CRUISE BARCELONA
- CRUISE ROMA
- EUROSTAR BARCELONA
- OLYMPIA PALACE
- EL EXPRESO DE LA ROBLA
- BARCELONA EUROPEA SOUTH TERMINAL